General What is the refund policy?
Obviously the hope is that you'll be totally satisfied with the software, and every effort will be made to address ...
General Why isn't my PDF file being imported?
PDF has been referred to as a "write-only" file format1, since it's so difficult for applications to extract useful information ...
General How to take a screenshot
Windows
Using the Snip & Sketch app
Press the Start button and enter Snip & Sketch in the search field. Press the New button to start snipping with the snipping bar. The snipping bar allows ...
Getting Started Startup problems
In the rare situation that Fade In has trouble starting up (such as a crash, etc.) it may be necessary ...
General Where are autosave files located?
If you have backups enabled under Preferences > General, period backups will be saved of your work. Where they are saved ...
General Where is the Fade In application log file located?
The Fade In application log file, generated while it is running, can be found at:
Windows:C:\Documents and Settings\<UserName>\Application Data\Fade In (XP ...
General Antivirus software
Many antivirus software solutions, particularly on Windows, may occasionally and incorrectly misidentify software as unsafe. This is referred to as ...
General Enabling Mac dictation
First of all, please make sure you're using the latest version of Fade In for Mac (using Help > Check for ...
General How to find the Fade In data folder
Fade In stores some information in a special folder on your computer. This includes things like dictionary files, templates, autosave ...
General Autoupdate not working
If you use Mac or Windows and selected Help > Check for Updates and/or are told that a newer version is ...